Responsible Gambling

At Alawin, we are deeply committed to promoting responsible gaming practices. We believe that gambling should always be an enjoyable and entertaining activity, never a source of stress or financial hardship. Our platform is designed with player well-being at its core, and we strive to create a safe, secure, and supportive environment for all our users. We adhere to the strictest regulatory standards set by our licensing authority, ensuring fairness, transparency, and the protection of our players.

This commitment extends beyond mere compliance. We actively invest in tools and resources to help you manage your play effectively. We understand that for a small percentage of individuals, gambling can become problematic. This page outlines the measures we have in place to help you stay in control, recognise potential issues, and access support if needed. Your safety and enjoyment are our top priorities at Alawin.

Understanding when gambling might be becoming a problem is the first step towards seeking help. Problem gambling is not always about losing large sums of money, it can also manifest as a preoccupation with gambling, an inability to stop, or gambling despite negative consequences. Here are some common signs to look out for:

• Spending more money or time on gambling than you intended.
• Feeling a need to be secretive about your gambling activities.
• Chasing losses, trying to win back money you have lost.
• Gambling affecting your work, relationships, or other responsibilities.
• Feeling anxious, guilty, or irritable when you are not gambling.
• Borrowing money or selling possessions to fund gambling.
• Repeated unsuccessful attempts to cut down or stop gambling.

If you recognise any of these signs in yourself or someone you know, it is important to address them. Alawin encourages open communication and provides resources to assist you.

To ensure your gaming experience remains positive and within your control, consider these practical tips:

• Gamble for entertainment, not as a way to make money. View it as a form of leisure, like going to the cinema.
• Set a budget and stick to it. Decide how much you can afford to lose before you start playing, and do not exceed that amount.
• Set time limits. It is easy to lose track of time when you are enjoying yourself. Decide beforehand how long you will play.
• Never chase losses. Accept that losing is part of the game and do not try to win back money you have lost.
• Do not gamble when you are stressed, upset, or under the influence of alcohol or drugs. Your judgment can be impaired.
• Balance gambling with other activities. Ensure it does not become your sole source of entertainment.
• Take regular breaks. Step away from the screen and do something else for a while.

By following these guidelines, you can help ensure your time at Alawin remains enjoyable and responsible.

Alawin provides you with robust tools to manage your spending and playing habits proactively. You can set various limits on your account to ensure you stay within your comfort zone:

• Deposit Limits: Control the maximum amount of money you can deposit into your Alawin account over a specified period (daily, weekly, or monthly). Once this limit is reached, you will not be able to deposit further funds until the period resets.
• Loss Limits: Set a maximum amount you are willing to lose over a defined period (daily, weekly, or monthly). If your net losses reach this threshold, you will be prevented from placing further wagers until the period concludes.
• Wager Limits: Restrict the total amount you can wager over a set period (daily, weekly, or monthly). This helps manage the overall volume of your betting activity.

These limits can be adjusted at any time through your account settings. Increases to limits typically take effect after a cooling-off period to allow for careful consideration, while decreases are usually applied immediately. We encourage you to utilise these features to tailor your Alawin experience to your personal preferences and budget.

If you feel you need a short break from gambling, Alawin offers time-out and cool-off options. These features allow you to temporarily restrict access to your account for a defined period without needing to self-exclude entirely.

• Time-Out: You can set a time-out for a shorter duration, such as 24 hours, 48 hours, or 7 days. During this period, you will be unable to log in, deposit, or place any bets on Alawin.
• Cool-Off Period: For slightly longer breaks, you can opt for a cool-off period, typically ranging from one week to several months. Similar to a time-out, your account will be inaccessible for gambling activities during this time.

These options are designed to give you space to reflect on your gambling habits or simply take a pause. Once the chosen period expires, your account will automatically reactivate. You can initiate a time-out or cool-off period directly from your account settings.

For those who feel they need a more significant break from gambling, Alawin offers a comprehensive self-exclusion program. Self-exclusion allows you to voluntarily close your account for an extended period, preventing you from accessing any gambling services on our platform.

• You can choose to self-exclude for periods ranging from six months to five years, or even permanently.
• During a self-exclusion period, you will not be able to log in, deposit funds, or place any bets.
• We will also take reasonable steps to prevent you from opening new accounts with Alawin during your self-exclusion.
• Any remaining funds in your account will be returned to you in accordance with our terms and conditions.

Self-exclusion is a serious commitment and cannot be reversed once activated. If you decide to self-exclude, we recommend seeking professional support to help you manage your gambling behaviour. Our customer support team can assist you with setting up a self-exclusion and provide further information.

Alawin is strictly committed to preventing underage gambling. Our services are intended solely for individuals who are of legal gambling age in their jurisdiction. We employ robust age verification procedures during the registration process to ensure that no one under the legal age can access our platform.

• We utilise advanced verification tools to confirm the age and identity of all new players.
• Any account found to belong to a minor will be immediately closed, and any winnings will be voided.
• We strongly advise parents and guardians to take steps to prevent minors from accessing gambling sites. This includes using parental control software, keeping login details secure, and educating children about the risks of underage gambling.

If you suspect that a minor has registered an account with Alawin, please contact our customer support team immediately. We take such matters very seriously and will investigate thoroughly.

To help you stay aware of the time you spend gambling, Alawin offers reality checks and session reminders. These features are designed to prompt you at regular intervals, encouraging you to take a break and reflect on your play.

• Reality Checks: You can set a frequency for these pop-up notifications, for example, every 30 minutes or every hour. When a reality check appears, it will display information such as the duration of your current session and your net winnings or losses during that time.
• Session Reminders: Similar to reality checks, these reminders serve as a prompt to inform you how long you have been playing. You will have the option to continue playing, log out, or review your account history.

These tools are invaluable for maintaining awareness and ensuring your gambling remains a conscious choice rather than an automatic habit. You can adjust the settings for reality checks and session reminders within your Alawin account preferences.

If you are concerned about your gambling habits but are unsure whether you need help, taking a self-assessment can be a useful first step. This simple questionnaire can help you evaluate your behaviour and identify potential areas of concern. Answer honestly to gain a clearer perspective.

Consider the following questions:

• Do you spend more money or time gambling than you can afford or intended?
• Do you feel the need to gamble with increasing amounts of money to get the same excitement?
• Have you tried to cut down on gambling without success?
• Do you feel restless or irritable when attempting to cut down or stop gambling?
• Do you gamble to escape problems or relieve feelings of helplessness, guilt, anxiety, or depression?
• Have you ever lied to family members, therapists, or others to conceal the extent of your involvement with gambling?
• Have you jeopardised or lost a significant relationship, job, or educational or career opportunity because of gambling?
• Do you rely on others to provide money to relieve a desperate financial situation caused by gambling?

If you answered yes to several of these questions, it may indicate that your gambling is becoming problematic. This is not a formal diagnosis, but it suggests that seeking further advice and support could be beneficial. Alawin encourages you to reach out for assistance if you have any concerns.

If gambling stops being fun, free and confidential help is available. These organisations are independent of this site and of any operator:

International support (any country)

• Gambling Therapy (free global online support in 30+ languages)
• GamCare, National Gambling Helpline · Helpline: 0808 8020 133
• Gamblers Anonymous (international 12-step fellowship, find local meetings)