Privacy Policy

Welcome to Alawin, your premier online casino destination. This Privacy Policy outlines how Alawin collects, uses, maintains, and discloses information collected from users (each, a "User") of the alawin.com website ("Site") and all products and services offered by Alawin. We are committed to protecting your privacy and handling your personal data responsibly and in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR).

By using the Alawin Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Alawin collects various types of information to provide and improve our services, manage your account, and meet our legal and regulatory obligations. This information can be categorized as follows:

• Personal Identifiable Information (PII): This includes data that can be used to identify you directly or indirectly. We collect PII when you register an account, participate in games, make deposits or withdrawals, or contact customer support. This may include your name, date of birth, email address, postal address, phone number, national identification number (where required for verification), and payment details.
• Technical Information: When you access our Site, we automatically collect certain technical data. This includes your IP address, browser type, operating system, device type, referral source, pages visited, and the dates/times of your visits. This information helps us ensure the security and functionality of our platform.
• Usage Data: We collect information about how you interact with our services, such as game play history, betting patterns, transaction records, and preferences. This data helps us understand your interests and tailor our offerings.
• Communication Data: Records of your communications with us, including emails, chat logs, and telephone calls, are collected for quality assurance, training, and dispute resolution purposes.
• Verification Information: To comply with "Know Your Customer" (KYC) and Anti-Money Laundering (AML) regulations, we may request documentation such as copies of your passport, driver's license, utility bills, or bank statements to verify your identity and address.

Alawin uses the collected information for various essential purposes, including but not limited to:

• Account Management: To create and manage your Alawin account, process your registrations, and verify your identity.
• Service Provision: To operate our games, process your bets, deposits, and withdrawals, and provide you with access to our features and services.
• Customer Support: To respond to your inquiries, resolve issues, and provide assistance when needed.
• Security and Fraud Prevention: To detect, prevent, and investigate fraudulent, illegal, or unauthorized activities and to ensure the integrity of our platform.
• Legal and Regulatory Compliance: To comply with our licensing obligations, AML regulations, responsible gambling requirements, and other legal mandates.
• Personalization: To tailor our services and content to your preferences, including offering personalized promotions and game recommendations.
• Marketing and Promotions: To send you marketing communications about our products, services, and promotions, where you have consented to receive them. You can opt out of these communications at any time.
• Service Improvement: To analyze usage patterns, monitor the effectiveness of our services, and make improvements to our Site and offerings.

Alawin processes your personal data based on the following legal grounds, as permitted by GDPR and other applicable laws:

• Contractual Necessity: Processing is necessary for the performance of a contract with you, such as providing you with gaming services and managing your account.
• Legal Obligation: Processing is necessary for compliance with a legal obligation to which Alawin is subject, including KYC/AML requirements, responsible gambling regulations, and tax laws.
• Legitimate Interests: Processing is necessary for the purposes of the legitimate interests pursued by Alawin or by a third party, except where such interests are overridden by your interests or fundamental rights and freedoms. Our legitimate interests include fraud prevention, network and information security, direct marketing (where permitted), and improving our services.
• Consent: In certain situations, we may rely on your explicit consent to process your personal data, particularly for sending marketing communications or for specific data processing activities not covered by other legal bases. You have the right to withdraw your consent at any time.

Alawin may share your personal data with third parties under specific circumstances, always ensuring appropriate safeguards are in place:

• Service Providers: We engage trusted third-party service providers to perform functions on our behalf, such as payment processors, IT infrastructure providers, customer support platforms, and marketing agencies. These providers are contractually bound to protect your data and only use it for the purposes for which it was disclosed.
• Regulatory and Law Enforcement Bodies: We may disclose your information to regulatory authorities, licensing bodies, law enforcement agencies, or other governmental organizations if required by law, to comply with a legal process, or to protect the rights, property, or safety of Alawin, our users, or others.
• Fraud Prevention and Anti-Money Laundering Agencies: To combat fraud and money laundering, we may share your data with specialized agencies and other gambling operators.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of Alawin's assets, your personal data may be transferred as part of the transaction. We will notify you of any such change in ownership or control of your personal data.
• Affiliates: We may share data with our corporate affiliates for operational purposes, provided they adhere to privacy standards consistent with this policy.

We do not sell, rent, or trade your personal data to third parties for their independent marketing purposes.

Alawin is committed to protecting your personal data. We implement a range of technical and organizational security measures designed to safeguard your information from unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption: We use Secure Socket Layer (SSL) encryption technology for all data transmissions between your browser and our servers.
• Access Controls: Access to your personal data is restricted to authorized Alawin employees and service providers who require it to perform their duties.
• Firewalls: Our systems are protected by robust firewalls to prevent unauthorized external access.
• Regular Audits: We conduct regular security audits and vulnerability assessments to identify and address potential weaknesses.
• Employee Training: Our staff receive regular training on data protection and privacy best practices.

While we strive to protect your personal data, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security. We encourage you to also take steps to protect your account, such as using strong, unique passwords and not sharing your login credentials.

Under GDPR and other applicable data protection laws, you have several rights regarding your personal data held by Alawin:

• Right to Access: You have the right to request a copy of the personal data we hold about you.
• Right to Rectification: You have the right to request that any inaccurate or incomplete personal data be corrected.
• Right to Erasure ("Right to be Forgotten"): You can request the deletion of your personal data under certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected.
• Right to Restriction of Processing: You have the right to request that we restrict the processing of your personal data in certain situations, for example, if you contest the accuracy of the data.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another controller.
• Right to Object: You have the right to object to the processing of your personal data, particularly in cases of direct marketing or processing based on legitimate interests.
• Right to Withdraw Consent: Where we rely on your consent for processing, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.
• Right to Lodge a Complaint: You have the right to lodge a complaint with a supervisory authority if you believe your data protection rights have been violated.

To exercise any of these rights, please contact us using the details provided in the "Contact Us" section below. We may require you to verify your identity before fulfilling your request.

Alawin uses cookies and similar tracking technologies to enhance your experience on our Site. Cookies are small text files placed on your device by websites that you visit. They are widely used to make websites work more efficiently, as well as to provide information to the site owners.

• Essential Cookies: These cookies are necessary for the Site to function correctly, enabling core functionalities like security, network management, and accessibility.
• Analytical/Performance Cookies: These cookies allow us to recognize and count the number of visitors and to see how visitors move around our Site when they are using it. This helps us improve the way our Site works, for example, by ensuring that users are finding what they are looking for easily.
• Functionality Cookies: These are used to recognize you when you return to our Site. This enables us to personalize our content for you, greet you by name, and remember your preferences (for example, your choice of language or region).
• Targeting/Advertising Cookies: These cookies record your visit to our Site, the pages you have visited, and the links you have followed. We will use this information to make our Site and the advertising displayed on it more relevant to your interests.

You have the option to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. However, this may prevent you from taking full advantage of the Alawin Site.

Alawin retains your personal data for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. Typically, this means we will retain your data for the duration of your active account with Alawin and for a period thereafter as required by our licensing authority and applicable laws (e.g., AML regulations often require retention for five to seven years after the business relationship ends). After this period, your personal data will be securely deleted or anonymized.

Alawin operates globally, and as such, your personal data may be transferred to, and stored at, a destination outside of your country of residence, including outside the European Economic Area (EEA). When we transfer your personal data internationally, we ensure that appropriate safeguards are in place to protect your data, such as relying on adequacy decisions, standard contractual clauses approved by the European Commission, or other legally recognized mechanisms.

Alawin's services are strictly not intended for individuals under the legal gambling age in their respective jurisdictions, which is typically 18 years or older. We do not knowingly collect personal data from children. If we become aware that we have inadvertently collected personal information from a child, we will take immediate steps to delete that information from our records. If you believe a child has provided us with personal information, please contact us.

Alawin reserves the right to update this Privacy Policy at any time. When we do, we will revise the "last updated" date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this Privacy Policy periodically and become aware of modifications.

If you have any questions about this Privacy Policy, the practices of this Site, or your dealings with Alawin, please contact us at:

Email: [email protected]

Last updated: October 26, 2023